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David Kennedy Recruitment
DKR is a specialist recruitment consultancy servicing clients across various countries.

German Technical Support/ Klienditoe spetsialist

German Technical Support (Game Testing)

Avaldati: 22.07.2019 - Tööpakkumise nr: 1390883

Tööülesanded

We are seeking an avid Gamer for a back office Testing role. Within this role you’ll be critiquing feedback to the game publisher and solving queries by chat & email. Fluent German is required for this along with living in Bucharest.

Main Responsibilities
• Identifying software and hardware issues, also user training issues and communicating this distinction of the three to customers and giving them solutions • Identifying trends in customer problems and provide clear feedback based on independent testing • Performing creation, editing, and maintenance of client accounts using company-provided software tools • Assisting customers with application installations; configurations; installation of software updates and patches • Provide support via email for inbound customer contacts seeking technical assistance and billing queries • Carry out research to troubleshoot customers’ technical problems • Research new resolutions for addition to knowledge database • Perform any other duties related to technical support as and when required • Ensure that client escalation procedures are adhered to • Responsible for providing exhaustive and complete troubleshooting before escalation • Any other reasonable duties as directed by line manager

Nõuded kandidaadile

Keeleoskus
Keel Kõnes Kirjas
inglise keel - nõutud B1 - keskmine B1 - keskmine
saksa keel - nõutud B2 - hea B2 - hea
Arvutioskus
spetsialisti tase
Muud nõuded
Technical Aptitude, appetite to learn. Passion (prefered) for Online gaming. Previous Tech Support experience. Already residing in Bucharest or can interview & test onsite - essential

Omalt poolt pakume

Töökoha andmed

Töökoha asukoht
Rumeenia, Bucharest
Vabade töökohtade arv
1
Tööaeg
Täistööaeg
Worktime: 9-5.30
Töösuhte kestus
Tähtajatu
Tööle asumise aeg
Niipea kui võimalik

Kandideerimise info

Kandideerimise tähtaeg
30.07.2019
Vajalikud dokumendid
motivatsioonikiri, CV
Kontakt
David Kennedy, Company Director, e-post: DzjäDJDzjäDÕmTTmDSNmUN@äügmTüdUeg

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