Daikin Applied Germany GmbH is looking for Field Service Engineer.
Main Functions (Accountabilities): - field service work for maintenance, start-ups, repairs and warranties; - organising and scheduling subcontractors.
Duties and Responsibilities:
Field service work: - start-up, maintenance and repair: field intervention, clients’ notification, planning of visits, technical analysis and reports, documentation; - maintain and repair HVAC/R equipment in a timely manner so as to satisfy the Customer requests; - acquire the inputs and documentation to fix the issues/support the Customer needs based on the service order received from the Service Supervisor; - follow emergency calls on weekends, national Holidays and/or outside of daily working time and fix the issue by phone or as needed going on site; - perform the activities in compliance with all National and Regional Laws and regulations in force and in accordance with Company’s policies and procedures.
Technical Support: - maintain and repair HVAC/R equipment; - identify customer needs and prepare quotation contents; - optimize the HVAC/R equipment to meet the customer expectations; - communicate with Service & IT Manager and Service Manager reporting on project information; - perform commissioning; - promptly consult with the Service Coordinator in case of extraordinary events (emergency services, unexpected services not communicated by service order); - open and close the services orders through a mobile device that is provided by the company.
Training: - structured training phase; - participate in technical training to build and deploy technical knowledge; - support dealers on trouble shooting, repairs and new products; - inform clients on new product after startup/commissioning.
Financial & Other Dimensions: - based on the target of Service Department; - increase customer’s loyalty by providing better services.
Töökogemus sarnasel ametikohal
vähemalt 2 aastat
saksa keel - nõutud
B2 - hea
B2 - hea
inglise keel - nõutud
A2 - vähene
A2 - vähene
Skills, Experience and Qualifications
Skills: - high integrity and strong sense of responsibility; - self-motivated with focus on results and customer; - commercial understanding – customer oriented; - centrifugal compressor chiller knowledge; - screw and scroll compressor chillers knowledge; - air handling units knowledge (including controls); - organisational skills, analytical thinking and problem solving; - good client-facing and communication skills; - good stress resistance; - poblem solving; - self esteem; - SW user skills: CRM (Salesforce), Microsoft Package (Excel, Word, …); - German language B2 – C1*) English language (A2*).
Experience & Qualifications
Eligibility Criteria split in 3 categories
Mandatory criteria: - Grad. Refrigeration Mechatronic Technician or Grad. Master Craftsman Refrigeration; - basic thermodynamic, electric, electronic and mechanic skills; - 2 years (minimum) of total experience in the Applied Business (HVAC/R); - very good German knowledge spoken and written (B2 – C1*); - driving licence; - good PC skills: Ms Office.
Desirable but not mandatory criteria: - refrigeration Technical Diploma / Engineer from university would be a plus with degree in Installations and / or Mechatronics and / or Electronics; - good English knowledge; - 5 – 10 years of total experience as field technician in a HVAC company; - experience in working with Daikin Chillers, AHU would be a plus; - aptitude to travel within Germany and less often abroad (~30 - 40% of time).
Omalt poolt pakume
Equipped Van (no private use), fuel, smartphone, laptop.
Saksamaa, Herriotstraße 1, 60528 Frankfurt am Main
Vabade töökohtade arv
38 000€ per year (gross)
Tööle asumise aeg
Niipea kui võimalik
Work location: Germany, REMOTE/ FIELD Bavaria, Baden-Württemberg, Hesse.
Special conditions: The candidate should be located in one of the target regions, such as Baden-Württemberg, Bavaria or Hesse. Depending on the order situation, a journey and an associated overnight stay within Germany may be required.