EURES Saksamaa

Insener / Field service engineer

Avaldati: 10.12.2019 - Tööpakkumise nr: 1403640


Daikin Applied Germany GmbH is looking for Field Service Engineer.

Main Functions (Accountabilities):
- field service work for maintenance, start-ups, repairs and warranties;
- organising and scheduling subcontractors.

Duties and Responsibilities:

Field service work:
- start-up, maintenance and repair: field intervention, clients’ notification, planning of visits, technical analysis and reports, documentation;
- maintain and repair HVAC/R equipment in a timely manner so as to satisfy the Customer requests;
- acquire the inputs and documentation to fix the issues/support the Customer needs based on the service order received from the Service Supervisor;
- follow emergency calls on weekends, national Holidays and/or outside of daily working time and fix the issue by phone or as needed going on site;
- perform the activities in compliance with all National and Regional Laws and regulations in force and in accordance with Company’s policies and procedures.

Technical Support:
- maintain and repair HVAC/R equipment;
- identify customer needs and prepare quotation contents;
- optimize the HVAC/R equipment to meet the customer expectations;
- communicate with Service & IT Manager and Service Manager reporting on project information;
- perform commissioning;
- promptly consult with the Service Coordinator in case of extraordinary events (emergency services, unexpected services not communicated by service order);
- open and close the services orders through a mobile device that is provided by the company.

- structured training phase;
- participate in technical training to build and deploy technical knowledge;
- support dealers on trouble shooting, repairs and new products;
- inform clients on new product after startup/commissioning.

Financial & Other Dimensions:
- based on the target of Service Department;
- increase customer’s loyalty by providing better services.

Nõuded kandidaadile

Töökogemus sarnasel ametikohal
vähemalt 2 aastat
Keel Kõnes Kirjas
saksa keel - nõutud B2 - hea B2 - hea
inglise keel - nõutud A2 - vähene A2 - vähene
Muud nõuded
Skills, Experience and Qualifications

- high integrity and strong sense of responsibility;
- self-motivated with focus on results and customer;
- commercial understanding – customer oriented;
- centrifugal compressor chiller knowledge;
- screw and scroll compressor chillers knowledge;
- air handling units knowledge (including controls);
- organisational skills, analytical thinking and problem solving;
- good client-facing and communication skills;
- good stress resistance;
- poblem solving;
- self esteem;
- SW user skills: CRM (Salesforce), Microsoft Package (Excel, Word, …);
- German language B2 – C1*)  English language (A2*).

Experience & Qualifications

Eligibility Criteria split in 3 categories

Mandatory criteria:
- Grad. Refrigeration Mechatronic Technician or Grad. Master Craftsman Refrigeration;
- basic thermodynamic, electric, electronic and mechanic skills;
- 2 years (minimum) of total experience in the Applied Business (HVAC/R);
- very good German knowledge spoken and written (B2 – C1*);
- driving licence;
- good PC skills: Ms Office.

Desirable but not mandatory criteria:
- refrigeration Technical Diploma / Engineer from university would be a plus with degree in Installations and / or Mechatronics and / or Electronics;
- good English knowledge;
- 5 – 10 years of total experience as field technician in a HVAC company;
- experience in working with Daikin Chillers, AHU would be a plus;
- aptitude to travel within Germany and less often abroad (~30 - 40% of time).

Omalt poolt pakume

Equipped Van (no private use), fuel, smartphone, laptop.

Töökoha andmed

Töökoha asukoht
Saksamaa, Herriotstraße 1, 60528 Frankfurt am Main
Vabade töökohtade arv
38 000€ per year (gross)
Töösuhte kestus
Tööle asumise aeg
Niipea kui võimalik

Kandideerimise info

Work location: Germany, REMOTE/ FIELD Bavaria, Baden-Württemberg, Hesse.

Special conditions: The candidate should be located in one of the target regions, such as Baden-Württemberg, Bavaria or Hesse. Depending on the order situation, a journey and an associated overnight stay within Germany may be required.

Assistance with finding accommodation.

Company information

Kandideerimise tähtaeg
Vajalikud dokumendid
CV, kaaskiri
Susanne Bonn , EURES adviser, e-post: q@qzTTmd3eTTJzN3mäüqzkmTü@NdDm

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